Contact Us

Order Status & Customer Support  

Order Tracking Guide  

To check the real-time status of your order, please use the global all-in-one  

package tracking platform: Visit https://www.17track.net/en → Enter your order's  

tracking number → View detailed logistics updates (e.g., in-transit, customs  

clearance, out for delivery).  

17track supports over 2,800 carriers and 190+ airlines worldwide (including major  

options like China Post, USPS, YunExpress), ensuring 99% tracking accuracy and  

real-time shipment notifications.  

For Other Questions  

FAQs First: Most common questions (e.g., shipping delays, return policies) are  

answered in our FAQ Help Center—we recommend checking here first for quick  

solutions.  

Contact Us Directly: If you can't find an answer, submit your inquiry via the  

[contact form] (link to your form) or email us at help@labyrinthxly.com .  

Support Hours & Response Tips  

Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday).  

Response Time: We aim to reply to all emails within 1 business day. If you don't  

receive a response, please check your spam/junk folder (emails may be filtered  

accidentally).  

Please Note: Sending multiple duplicate emails may delay our response. We're  

working as quickly as possible to assist you—thank you for your patience!  

Email: help@onwardcoum.com